Digital Services & Payments

CityBase creates payment technology exclusively for government and utilities. The secure, cloud-based platform is available through online and in-person channels.

All Debt Types, All Channels

Provide a unified payment experience for customers, whether they’re paying their property tax or a water bill. Allow people to pay using check, card, or cash. Online and in-person channels include web and mobile, kiosks, POS, and IVR — backed by powerful revenue management with views across agencies and payment channels.

Real-time Integration

We use real-time integrations of the CityBase platform to all underlying systems of record, billing, and other source systems. Customers checking the status of a bill see a payment reflected immediately, and databases are always up-to-date for reporting and reconciliation.

Industry-Leading Security

CityBase is dedicated to constantly improving and maintaining a multifaceted security program, supporting our platform and the people and businesses that rely on it. Beyond our security obligations as a PCI Level-1 compliant payment processor, CityBase exceeds the security criteria set forth by the PCI Data Security Standards (PCI DSS).

Enhanced User Experience

A single user interface native to your web domain instills trust that constituents are interacting with the city/county. Fast transaction times, multilingual capabilities, and a research-driven user interface make it easy for the people you serve to pay with 24/7 self-service options.


What clients are saying about

City Utilities enhances customer service using CityBase kiosks.

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Montgomery Water Works and CityBase: Serving 100% of walk-In customers with payment kiosks.

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Indy reduces court backlog using CityBase digital services.

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